Thought Leadership

Writings about Product Management & Design

Great Product Teams Practice Learn ➔ Make ➔ Test

Great Product Teams Practice Learn ➔ Make ➔ Test

Applying the “learn ➔ make ➔ test” process across every stage of product development can help product managers to lead teams effectively and create truly successful products. Product managers often carry the responsibility to define their product team’s activities...

Remote Collaboration Rules

Remote Collaboration Rules

Remote team collaboration has become a common feature of modern software design & development workplaces — especially now, post-pandemic —  where "remote team" is defined as persons working together who are not physically co-located in a traditional, shared office...

Reflections on Rock Health Summit 2019

Reflections on Rock Health Summit 2019

I’m still mentally dwelling on the vast scope of the underlying problems with our “healthcare” system in the United States. It’s actually a broken “sick care” system that devotes relatively little time to human-centered discourse. We have no unified or effective approach to delivering preventive care, and are neither addressing the scale of such needs nor are we typically tailoring approaches to each individual.

Design Thinking for Product Management

Design Thinking for Product Management

I brought in a design thinking-based approach, aka the “double diamond” model, to rationalize business strategies against user needs, allowing early market investigation and concept validation to lead into further design refinement and then development and delivery of quality solutions.“Design thinking” is generally sweeping the business world, as the powerfully iterative and effective methods of design are made sensible for leaders of product development.

Defining UX

Defining UX

I propose a model that represents the fields of User Experience Design organized on a spectrum comprised of the soft skills we all possess: Understanding; Definition; Communication. We must excel in understanding people, technology, domains, problems; we must excel in providing definition to that understanding and advancing it towards a goal, in terms of defining models, approaches, scenarios, solutions, frameworks, systems; and we must excel in communicating this user-centered understanding and solution definition in all ways, including visually, verbally, and into development and launch which gets into product management territory.

UX Strategy for Medical Systems

UX Strategy for Medical Systems

Strategy could be defined as knowing how to approach problems. In the highly-critical domain of medical devices and digital health, the product development process itself is monitored and subject to review by regulatory bodies such as the FDA (United States) and IEC...

Public Speaking

Vrooming about Design

Have you ever gone on a motorcycle ride while being interviewed? The ever-innovative Matt Oliphant invited Lizz to speak on an episode of his show, We Can Do Better, and they ended up vrooming about town on their machines.

Humanize All the Things

Scenarios are a fundamental interaction design practice. From definition to delivery, this essential tool helps ensure that we design delightful — and successful — products and services for humans.

For The Betterment of All

For The Betterment of All

The design of novel technologies needs to help improve the human condition. Lizz Bacon presented thoughts on this theme at the CHIFOO Speaker Series.

Past Presentations

Healthy Design for People

Healthy Design for People

Lizz Bacon and Lorraine Chapman presented this material to a standing-room-only crowd at Healthcare Refactored.

Understanding Patient Engagement

Understanding Patient Engagement

Lizz Bacon presented this talk on “Understanding Patient Engagement” to the HIMSS Usability Task Force. So often, the production of health information technology can leave the human element and context of use behind. However, we can only generate progress towards the...

For Designers Interested in Medical Devices

For Designers Interested in Medical Devices

Lizz Bacon presented this talk to an audience of seasoned user experience designers in San Francisco, California for the Device Design Day conference. For designers interested in medical devices and healthcare, please read this guidance as encouragement and use it as...

New Ideas on the Future of Healthcare

New Ideas on the Future of Healthcare

Lizz Bacon presented these slides at the WebVisions 2012 conference held in Portland, Oregon. It was a jumping-off point for a panel discussion with Peter Jones and Bill Hersh, as moderated by Nate DiNiro. [slideshare...

Scenarios for Design Workshop

Scenarios for Design Workshop

Scenarios are the most essential and powerful tool for user experience design. Practitioners may call them use cases or storyboards, but the fact remains that we cannot design for interactive, complex products and services without using a scenario at some juncture....