For Integrated Services Inc (ISI), Devise provided user research and UX design services. We first went into the field to spend time at quick-lube shops, studying their operations and daily activities in order to provide design concepts for a new web-based dashboard. We were able to articulate multiple directions based on an assessment of the roles involved in quick-lube shop operations, prompting our client champion Wayne Allen to say, “Lizz is fabulous…several people within my company were amazed at how quickly she came up to speed with the issues our customers were facing.”
We carried forward an existing vision for a literal car-dashboard inspired section of gauges. Devise increased the information density of the dashboard while defining a clear and meaningful visual design system that improved users’ understanding.
