Scenarios are the most essential and powerful tool for user experience design. Practitioners may call them use cases or storyboards, but the fact remains that we cannot design for interactive, complex products and services without using a scenario at some juncture. This powerful methodology is based on the goal-directed design process that originated at Cooper, and has been refined by Devise principal Lizz Bacon over the past twenty years.

These slides were the basis of a 4-hour workshop offered at the Interaction10 conference (and other venues since then). They provide a robust introduction to this powerful method for transitioning from research insights to the creation of innovative and delightful solutions.

This workshop can be provided to your organization, and tailored to the specific needs of your team. Please get in touch for client testimonials or to schedule a workshop for your group!