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For Integrated Services Inc (ISI), Devise provided user research and user experience design services. We went into the field to spend time at quick-lube shops, studying their operations and daily activities in order to provide design concepts for a new web-based dashboard. We were able to articulate multiple directions based on an assessment of the roles involved in quick-lube shop operations, prompting our client champion Wayne Allen to say, “Liz is fabulous…several people within my company were amazed at how quickly she came up to speed with the issues our customers were facing.”

We carried forward an existing vision for a literal car-dashboard inspired section of gauges; Devise took the information density higher while defining a clear set of threshold and alert information design┬ástandards to improve users’ understanding.

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