Case Studies

Devise Specialties

Devise Consulting provides services for digital product & service development. We’re specialists in user research and deliver data-driven personas that inform the creation of innovative design solutions. We define products that delight your customers, and can support you from usability testing through product launch and beyond. Perhaps most importantly, we teach you what we know, partnering with your team and disseminating the right user experience design practices for your organization to...

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UX Design Case Study

For Integrated Services Inc (ISI), Devise provided user research, interaction design and visual design services. We went into the field to spend time at quick-lube shops, studying their operations and daily activities in order to provide design concepts for a new web-based dashboard. We were able to articulate multiple directions based on an assessment of the roles involved in quick-lube shop operations, prompting our client champion Wayne Allen to say, “Liz is fabulous…several people within my company were amazed at how quickly she came up to speed with the issues our customers were facing.” We carried forward an existing vision for a literal car-dashboard inspired section of gauges; Devise took the information density higher while defining a clear set of threshold and alert information design┬ástandards to improve users’...

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Redefining Research

For our client, Revelation Inc., we designed the 2.0 version of their PROJECT software, which manages online research studies. We scoped an engagement involving User Research, Product Conception and Detailed Design. Partnering with their interaction designer, Michael Felix, we traveled and conducted ethnographic-style research. Then we created personas that illuminated the field of business opportunities for Revelation.   Collaborating with CEO Steve August, we selected the right primary personas to define a robust interaction framework. In the solutions we produced, we combined enhanced visual records of the research studies, and designed and usability-testing novel tagging categories capabilities; we also defined great dashboard-based project management tools tailored for a market researcher.    ...

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